We respect your privacy and are committed to the best management of your personal information while making sure we comply with the privacy laws.  

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In order to provide you with the goods and services, we need to collect personal information. Personal information is defined as information that can identify you in some way.  

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This privacy policy describes what personal information we collect and how we use it. We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. However, we may disclose personal information to our service providers to ensure the best experience for you.  

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Collecting, using and protecting your personal information  

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We only collect your personal information to provide you with the best services. In order to do this, we may ask for your name, email address, courier address, and upon purchasing your credit card details.   

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You must not provide us with personal information about another person unless that person has given authorisation through you, for us to collect, use and disclose their personal information for the purposes described in this privacy policy.  

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All web servers track basic information and when visiting our website we may automatically collect information about your computer’s operating system; browser details; your computer’s Internet Protocol (IP) Address and geolocation; pages visited on our site, how you were referred to and the time spent on each web page.   

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We use your personal information for the purpose of carrying on our business as an online retailer, to deliver our goods to you, securing safe payments and letting you know about our business and offers, and any other related activities you may expect from us.  

We may also use that information for a secondary purpose that is related to the above or otherwise were permitted by law. 

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Lemongrass Productions takes all reasonable measures to ensure the best protection of your personal information from loss, unauthorised access or use, modification, disclosure or any other misuse. We store your information on cloud servers and only work with suppliers that have the highest level of protection in place.

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Third Parties

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The MB Festival App uses Stripe, Inc. and its affiliates as a third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services). By paying for any portion of the Services, you shall provide your payment details and any additional information required to complete your order directly to our Third-Party Service Provider.

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You agree to be bound by Stripe's Privacy Policy (currently accessible at www.stripe.com/nz/privacy ) and its Terms of Service (currently accessible at: https://stripe.com/ssa) and you hereby consent and authorize Lemongrass Productions and Stripe to share any information and payment instructions you provide with one or more Third-Party Service Provider(s) to the minimum extent required to complete your transactions.

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Please note that online payment transactions may be subject to validation checks by our Third-Party Service Provider and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our Third-Party Service Provider uses various fraud prevention protocols and industry standard verification systems to reduce fraud, and you authorize it to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our Third-Party Service Provider may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.

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