Mel Gladding didn’t really need any endorsement because her clients don’t need any convincing, but nevertheless it was a thrill to be one of winners of the 2020 NZ Top Skin Therapist award, taking the Auckland title.  It is not the first award for Mel because Facetime also won Beauty Clinic of the Year in 2018, a real achievement as the salon only opened in 2015.

Together with her husband, Michael, Mel’s arrival into North Plaza was a real leap of faith. Like all start-ups, confidence is only part of the equation for success but hard work and professionalism soon paid off for the couple and they have expanded the premises twice since those first nervous months.

Mel also has a dedicated training room across the Plaza where her staff continually upskill their knowledge around advanced skin treatments. Not only does this ongoing education benefit Face Time’s clients, but also ensures their confidence levels remain high.

Michael’s background in real estate, providing services, sales and advice to many of Auckland's leading investors, has benefitted the clinic greatly with his skills in customer service, management and advertising. He is, says Mel, the perfect business manager. Mel has been a Shore girl for more than half her life, while Michael has been here all his life.

Now, just down the road from their Murrays Bay home, Mel loves the convenience of their business and the sense of community found in the village. So many familiar faces when she is out walking or in the supermarket; hitting the beach at lunchtime; spending ‘way too much money’ at delicious local cafes – people-person Mel is in her element.